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FAQs / Feedback General NBC Sports App Information

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NATIONAL DESCRIPTION

During 2017, all in-market MLB/NBA/NHL games will be streamed on the respective local NBC Sports Regional Network sites on PCs as well as on the NBC Sports app - NBC Sports Group’s live streaming platform for desktops, mobile devices, tablets and connected TVs.

NBC Sports Regional Networks have local media rights partnerships with Chicago Bulls, Chicago Blackhawks, Chicago Cubs and Chicago White Sox (NBC Sports Chicago), Philadelphia 76ers, Philadelphia Flyers and Philadelphia Phillies (NBC Sports Philadelphia), Sacramento Kings, San Jose Sharks and Oakland A’s (NBC Sports California), Portland Trail Blazers (NBC Spors Northwest), Washington Wizards and Washington Capitals (NBC Sports Mid-Atlantic), San Francisco Giants and Golden State Warriors (NBC Sports Bay Area), Boston Celtics (NBC Sports New England) and the New York Mets (SNY).

 

NATIONAL Q&A

 

Q: How can I stream MLB/NBA/NHL games?

A: If you are an NBC Sports Regional Network subscriber via a participating video provider, and reside in an area where you are able to view in-market MLB/NBA/NHL games on your NBC Sports Regional Network channel, you will be able to access content on the respective local NBC Sports Regional Network sites on PCs as well as on the NBC Sports app (TV Everywhere).  If your provider has not yet entered into an agreement with your NBC Sports Regional Network to make TV Everywhere available, you will not be able to authenticate and stream the content. Please call your participating provider if you are not able to access the stream of the game via your respective local NBC Sports Regional Network site on PCs or the NBC Sports app.

Q: How do I verify/authenticate my video provider account?

A: If you are an NBC Sports Regional Network subscriber via a participating video provider, when prompted, select your video provider from the drop-down menu. You will then be asked to enter your username and password for your provider, similar to when you pay your bill online. Don't forget to check "remember me" so you don't have to log in again. If you don't have an online account with your video provider, or can't remember your username and password, please contact your video provider to learn more. If you already have a username and password from your video provider, you will not need to create a new account. If you have not previously registered an account with your video provider, you will need to do so with a valid email address. Please contact your video provider to learn more.

Q: What if I forgot my username and/or password?

A: Most video providers offer a simple way to retrieve or reset your password. Please contact your video provider to learn more.

Q: Why isn't my video provider listed?

A: We are actively working to add additional video providers so that all NBC Sports Regional Network viewers have access to TV Everywhere. If your provider is not listed, please contact your provider and express your interest in receiving this service. Check back regularly to see if your provider has been added to the list of participating distributors.

Q: What is the cost of this service?

A: This service being provided at no additional charge to NBC Sports Regional Network subscribers and is an added value via participating video providers.

Q: What is the NBC Sports app?

A: The NBC Sports app is NBC Sports Group’s live streaming platform for desktops, mobile devices, tablets and connected TVs.

Q: Can I access MLB/NBA/NHL games via a connected TV device?

A: Yes. Live streams of MLB/NBA/NHL games on NBC Sports Regional Networks are available via the NBC Sports app on connected TV devices after first authenticating your subscription. The NBC Sports app is powered by Playmaker Media and is available on Apple iOS, Android and select Samsung devices, as well as on Amazon Fire, Apple TV, Chromecast, Roku, Win10 and Xbox.

Q: Can I stream NBA/NHL games while I’m out of town?

A: Yes. You will be permitted to access NBA and NHL content on PCs as well as on the NBC Sports app when traveling out of your home market, provided you are in the continental U.S.

Q: Can I stream MLB games while I’m out of town?

A: We’re working on this functionality and hope to have out-of-market streaming available to subscribers by mid-season.

Q: Why am I blacked out of my MLB/NBA/NHL game via TV Everywhere?

A: Just as with televised MLB/NBA/NHL games on NBC Sports Regional Networks, availability of games via TV Everywhere is subject to territorial blackout restrictions.

Q: I am at work, in my local market on a desktop computer, but am blacked out?

A: In some instances, such as at work, some networks utilize a shared, out-of-state wireless or internet service provider. In this instance, your desktop is registered as out of state given the internet ISP is based out-of-state. As a result, your desktop will be blacked out, as our games are subject to territory blackouts.  

Q: Will NBC Sports Regional Networks or the NBC Sports app have access to my personal information when I subscribe to this service and authenticate via my video provider?

A: Any personal information and data collected from your participation on the online services may be used in accordance with our Privacy Policy and Cookies and Tracking Technologies Policy, including targeted advertising and tracking information we collect automatically. To learn more about how you can opt-out of targeted advertising, please refer to our Cookies and Tracking Technologies Policy.

Q: Is NBC Sports Regional Network or NBC Sports content available without a video provider subscription?

A: Yes, you can continue to www.nbcsports.com or your regional network’s websites to access certain event clips, highlights, and expert commentary without a video provider subscription.