TD Garden

TD Garden president on decreased legroom: 'We will make this right'

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TD Garden president on decreased legroom: 'We will make this right'

Rest assured, Bruins fans, that the TD Garden has heard your complaints.

After more than a couple of complaints about the lack of legroom in the new seating installed at TD Garden during the building’s renovations this summer, the TD Garden had issued an initial, unsatisfying statement essentially telling people to “get used to it.”

The statement, along with the new seating, was met with growing criticism by a Boston sports fan base that already pays out some of the highest ticket prices in North American sports. So credit to the Garden folks and Delaware north people that have clearly felt some of the rancor from Bruins and Celtics fans, and is taking a different tone after a few days.

It wasn’t a public statement, but instead a message from TD Garden president Amy Latimer to season ticket holders that guaranteed management “will make this right” for the people that frequent the TD Garden.

"We installed new seats throughout the entire arena, with the goal of providing an improved fan experience,” said Latimer. "We are listening to feedback that some of the new seats do not meet expectations, specifically in fit and legroom.

"Our priority is to make every visit to TD Garden a best-in-class arena experience. We are evaluating the situation with our seating installation and architect partners and we are implementing both immediate and phased-approach solutions.

"We will make this right for our guests."

That’s an encouraging development for TD Garden patrons that had submitted a steady flow of complaints over the last couple weeks since the Bruins opened up their home exhibition schedule, but it will be interesting to see how this is addressed by the building. The Bruins have just a couple more days before the Bruins essentially reveal their new look in the Oct. 12 home opener against the New Jersey Devils where there is sure to be more peeved tweets about the incredibly shrinking legroom.

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TD Garden releases statement regarding fan complaints about seating

TD Garden releases statement regarding fan complaints about seating

The home of the Boston Bruins and Boston Celtics has a fresh new look for the 2019-20 season, and Boston fans aren't particularly happy with one aspect of the upgrades.

TD Garden replaced its old black and gold seating with new all-black seating over the summer, and the color alone has stirred the pot in Boston. Still, what's really upsetting fans is the amount of legroom -- or lack thereof. 

It doesn't appear TD Garden is taking fan complaints seriously, as the arena management released a statement Tuesday basically telling fans to "get used to it."

Bruins CEO Charlie Jacobs addressed the matter last week and said he's waiting to see what fans think of the seating come the Bruins' first regular-season home game this weekend. 

“I’m sure we’re going to hear some more about it,” Jacobs said last week, according to WEEI's Matt Kalman. “Listen, those are the standards that are across the league. It’s not like we sort of made it up arbitrarily and this is the size of the seat. Those are across the National Hockey League and NBA. But yeah, I’ve heard some of the feedback, I personally got some email about it already, it’s early days, so I’m sure there’s a lot more coming once the season ticket holders – those that may have skipped our preseason games – show up."

That may be the standard around the NHL and NBA, but we have never heard of fans around both leagues complaining as Bruins' and Celtics' fans have the past couple of weeks. 

The changes added about 500 seats to the upper level, so TD Garden probably won't do much to improve the amount of legroom between rows. The cramped seating apparently is here to stay. 

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TD Garden before and after photo shows huge transformation

TD Garden before and after photo shows huge transformation

TD Garden is going to look a little different this season, and it might be for the best.

The home of the Boston Bruins and Boston Celtics' shared a side-by-side photo of the old, black-and-gold seats compared to the new all-black seating. 

Take a look.


After three months of hard work, The Garden notes that this is just the first round of improvements coming to the arena. The upgrades include new seating (as mentioned above), improvements to the Garden HDX and an all-new entertainment level called "Rafters."

The $100 million dollar investment is only about halfway done, and will take at least another year to finish. This whopping investment also will bring more space and food options to the loge and balcony seating areas, locker room upgrades and much more. 

The Garden opened in 1995, then as the Fleet Center, as a replacement for the original Boston Garden, and the black-and-gold seats were a staple in the arena since it first opened. 

Unfortunately, if you were a fan of the gold seating, you'll have to suck it up and enjoy the rest of the upgrades. Besides, those new seats do look comfortable.

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