With the baseball season's suspension about to enter its second month as a result of the COVID-19 global pandemic, the Orioles have announced their updated ticket refund policy.
Like many organizations around the world, the Orioles understand this global emergency is out of the control of their fans, and they are doing everything possible to assist season ticket holders who had already purchased plans for missed games.
Per the team's website, the new policy applies to games through May 31, though it may continue on if the season is still not underway.
Here are some of the most important exerpts from the Frequently Asked Questions section in the team's new coronavirus-related policy.
What is your ticket policy for games impacted by COVID-19?
"While we wait for the safe return of baseball, we are offering fans the option of a 125% credit for impacted games through the end of May, which may be used for future regular season games in 2020, 2021, or 2022."
What if my circumstances require a different option?
"We certainly recognize that the COVID-19 pandemic has created great hardships for many families and businesses. The Orioles will also offer fans the choice of a full refund for the impacted games, if preferred."
What will happen to my tickets for games in June and beyond?
"Major League Baseball continues to work closely with elected leaders and public health officials to monitor the situation and the Orioles will provide updates regarding the possibility of future impacted games in the 2020 season."
What are my options if I purchased tickets through a third-party seller (StubHub, Vivid Seats, etc.) for a game date that has passed?
"Fans who purchased tickets on StubHub or any other secondary market must contact the customer service staff for that business for inquiries regarding their policy for tickets to impacted games."
For specific steps to be taken and further information, you can find the policy and all Frequently Asked Questions here.
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