There are a ton of positives, from specific examples like what Derrius Guice has been able to do with Redskins supporters since being drafted or more general things like getting the chance to see what your favorite 'Skin is up to on an off day, that have resulted from the growing relationship between players and fans through social media.
But with that increased connection comes increased volatility. Now, you don't have to be within earshot at a stadium to get on someone wearing Burgundy and Gold for a mistake they made or a loss they participated in.
It's that second part — the constant criticism that largely goes unseen — that upsets Chris Thompson.
So, while he was responding to a question about Mason Foster's leaked Instagram messages, the running back made sure to comment on life as an athlete on social media overall.
"Dealing with the fans, it's hard because we're all human," Thompson said. "It's real tough when people keep coming at you and saying negative stuff towards you like we're not human beings and we're not supposed to say something at some point."
The veteran, who has distanced himself from things like Instagram and Twitter and has noticed how his mental state has improved because of that distancing, knows that ignoring the negativity is the proper route to take. It's far from the easiest route, though.
"Once you say something back to them it's like, 'Oh, you're not supposed to say anything,'" Thompson explained. "No, we're all human. If you say something, sometimes you should expect a response. And then on the flip side, there are some times we just gotta hold our tongue, and it's really, really, really, really hard sometimes. You don't know how hard it is."
Jonathan Allen is another Redskin who tries to limit his exposure to certain apps and sites these days. The fan interaction is something he enjoys, but in the end, it doesn't take much for those interactions to sour.
"The way I look at it, 99-percent of fans are great," Allen said. "They're supportive of what you do, they're always gonna love the Redskins. But there's gonna be that 1-percent of fans who aren't like that, and those are the fans that are gonna ruin it for everybody and give players the bad image of all the fans."
Thompson told one story of a recent message he got online from someone who blamed him for ruining his fantasy season by missing games due to injury. The 28-year-old couldn't comprehend how someone could write that to him while he's battling through broken ribs on both sides and an ankle issue.
Sadly, it was just one example that stood out among countless others, all of which make up the uglier side of technology in 2018.
"Where is the humanity?" Thompson said. "It sucks because we're not really looked at as humans. We're kind of robots. We're not supposed to have feelings, we're only supposed to show emotion on the field and everything should be about football, football, football."
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