NBC Sports App - FREQUENTLY ASKED QUESTIONS
During 2017, all in-market MLB/NBA/NHL games will be streamed on the respective local NBC Sports Regional Network sites on PCs as well as on the NBC Sports app - NBC Sports Group’s live streaming platform for desktops, mobile devices, tablets and connected TVs.
NBC Sports Regional Networks have local media rights partnerships with Chicago Bulls, Chicago Blackhawks, Chicago Cubs and Chicago White Sox (NBC Sports Chicago), Philadelphia 76ers, Philadelphia Flyers and Philadelphia Phillies (NBC Sports Philadelphia), Sacramento Kings, San Jose Sharks and Oakland A’s (NBC Sports California), Portland Trail Blazers (NBC Sports Northwest), Washington Wizards and Washington Capitals (NBC Sports Washington), San Francisco Giants and Golden State Warriors (NBC Sports Bay Area), Boston Celtics (NBC Sports Boston) and the New York Mets (SNY).
Q: How can I stream MLB/NBA/NHL games?
A: If you are an NBC Sports Regional Network subscriber via a participating video provider, and reside in an area where you are able to view in-market MLB/NBA/NHL games on your NBC Sports Regional Network channel, you will be able to access content on the respective local NBC Sports Regional Network sites on PCs as well as on the NBC Sports app (TV Everywhere). If your provider has not yet entered into an agreement with your NBC Sports Regional Network to make TV Everywhere available, you will not be able to authenticate and stream the content. Please call your participating provider if you are not able to access the stream of the game via your respective local NBC Sports Regional Network site on PCs or the NBC Sports app.
Q: How do I verify/authenticate my video provider account?
A: If you are an NBC Sports Regional Network subscriber via a participating video provider, when prompted, select your video provider from the drop-down menu. You will then be asked to enter your username and password for your provider, similar to when you pay your bill online. Don't forget to check "remember me" so you don't have to log in again. If you don't have an online account with your video provider, or can't remember your username and password, please contact your video provider to learn more. If you already have a username and password from your video provider, you will not need to create a new account. If you have not previously registered an account with your video provider, you will need to do so with a valid email address. Please contact your video provider to learn more.
Q: What if I forgot my username and/or password?
A: Most video providers offer a simple way to retrieve or reset your password. Please contact your video provider to learn more.
Q: Why isn't my video provider listed?
A: We are actively working to add additional video providers so that all NBC Sports Regional Network viewers have access to TV Everywhere. If your provider is not listed, please contact your provider and express your interest in receiving this service. Check back regularly to see if your provider has been added to the list of participating distributors.
Q: What is the cost of this service?
A: This service being provided at no additional charge to NBC Sports Regional Network subscribers and is an added value via participating video providers.
Q: What is the NBC Sports app?
A: The NBC Sports app is NBC Sports Group’s live streaming platform for desktops, mobile devices, tablets and connected TVs.
Q: Can I access MLB/NBA/NHL games via a connected TV device?
A: Yes. Live streams of MLB/NBA/NHL games on NBC Sports Regional Networks are available via the NBC Sports app on connected TV devices after first authenticating your subscription. The NBC Sports app is powered by Playmaker Media and is available on Apple iOS, Android and select Samsung devices, as well as on Amazon Fire, Apple TV, Chromecast, Roku, Win10 and Xbox.
Q: Can I stream NBA/NHL games while I’m out of town?
A: Yes. You will be permitted to access NBA and NHL content on PCs as well as on the NBC Sports app when traveling out of your home market, provided you are in the continental U.S.
Q: Can I stream MLB games while I’m out of town?
A: We’re working on this functionality and hope to have out-of-market streaming available to subscribers by mid-season.
Q: Why am I blacked out of my MLB/NBA/NHL game via TV Everywhere?
A: Just as with televised MLB/NBA/NHL games on NBC Sports Regional Networks, availability of games via TV Everywhere is subject to territorial blackout restrictions.
Q: Will NBC Sports Regional Networks or the NBC Sports app have access to my personal information when I subscribe to this service and authenticate via my video provider?
Q: Is NBC Sports Regional Network or NBC Sports content available without a video provider subscription?
A: Yes, you can continue to www.nbcsports.com or your regional network’s websites to access certain event clips, highlights, and expert commentary without a video provider subscription.
Q: What do I need to watch video on NBCSportsBoston.com/CelticsStream?
A: In order to watch any video, you must install the latest version of Adobe® Flash® (supports v10 and above). Adobe® Flash® will provide you with the best viewing experience including HD quality video, DVR controls and much more.
Q: What are the minimum web browser and/or hardware requirements for viewing video on NBCSportsBoston.com/CelticsStream?
A: Minimum Browser Compatibility:
PC Specific Requirements:
Mac Specific Requirements:
Q: Is video on NBCSportsBoston.com/CelticsStream available in HD?
A: Yes, this online content is available in HD.
Q: Is it possible to watch the video in full screen?
A: Yes, you can click on the 'full screen' button that is located on the lower right corner of the video player control bar.
Q: What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message?
A: Try the following steps:
Q: The video stops playing completely.
A: Try the following steps:
Q: I cannot hear any audio.
A: Try the following steps:
Q: My video is choppy or it keeps buffering.
A: Try the following steps:
Q: What is Adobe® Flash®?
A: Adobe® Flash® Player is a cross-platform, browser plug-in that provides uncompromised viewing of applications, content, and videos across browsers and operating systems, such as the content you will view on NBCSports.com/NBC Sports App. You can learn more about Adobe® Flash® at www.adobe.com/products/flashplayer.html
Q: I have an older version of Flash installed on my machine. Do I need to upgrade?
A: Yes. The NBC Sports video player uses new features only available in Adobe® Flash® Player 11. Adobe® Flash® is a small download and installs quickly. Adobe® Flash® Player 11 is backwards-compatible with previous versions of the Flash player.
Q: Will I have to restart my browser after installing Adobe® Flash®?
A: Some users will be prompted to restart their browsers if they are upgrading from a previous version of Adobe® Flash®. In most cases, users will not have to restart their web browsers after installing Adobe® Flash® Player 11.
Q: How do I uninstall Adobe® Flash®?
A: See the Adobe® Flash® support page by clicking here
Q: I have run the Adobe® Flash® installation program several times but the website is asking me to install again; what do I do?
A: Some users will not be able to upgrade Adobe® Flash® due to their OS settings. If you are seeing this issue then you should follow these steps:
Q: I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies?
A:Yes, you will need to unblock 3rd party cookies, in order to view video. In current versions of Firefox, for instance, follow these steps:
Q: I get a "Video not loading" error that doesn't go away, what do I do?
A: Try the following Steps:
Q: Is there an Mobile or Tablet Application available?
A: Yes, there are two applications available for download on your iPhone, iPod touch or Android handheld device and your iPad or Android tablet device. To see our full mobile application offerings, please check out this link: http://nbcsports.com/live
Q: Will there be a cost to download the NBC Sports Mobile and Tablet Applications?
A: No, all of the mobile and tablet offerings for NBC Sports will be free.
Q: What will be the minimum and optimal operating system requirements for using the Mobile and Tablet Applications?
A: The NBC Sports Mobile and Tablet Applications will support iPhone, iPod Touch, and iPad devices running on iOS 5.0 and above, and select Android handheld and tablet devices running on an operating system of 2.2 and above. To ensure the best user experience, make sure that your device has the most recent operating system.
Q: In the NBC Sports App, the video on my device keeps buffering or is of poor quality. How can I fix this?
A: Watching video is available via a 3G or 4G connection, but to experience the highest quality of video, connect to a WiFi signal. You can also improve your video quality by making sure you have installed the latest operating system onto your device.
Q: When I load the NBC Sports Mobile and Tablet Applications, an error message displays saying I do not have a data connection. What does this mean?
A: If you are receiving an error message stating there is no data connection, make sure you are connected to a 3G, 4G or WiFi network. You can check the status of your connection in the Settings section of your device. Note: If your device is in "Airplane Mode", you will not have a data connection and will need to turn the setting off. Video will work with 3G or 4G connection, however, to experience best video quality connect to WIFI network when available.