I think this is more a product of the team’s disappointing season rather than anything tangible. If the Sox were in first place (or even ahead in the Wild Card standings) would anyone be questioning decisions by their medical staff and/or communication from their front office? No.
When a season doesn’t go your way, everyone from the bat boy to the owner is an accessory. I bet someone writes an article about the rude parking lot attendants that send disillusioned fans into the stadium. Instead of cheering, the fans spend the game complaining about the bad service and the home field advantage is jeopardized.