At a time when the NFL has made plenty of missteps, the league did the right thing by moving Sunday’s Jets-Bills game to Detroit. Now, the onus falls on the Bills to do the right thing by the customers who bought tickets to the game that won’t be used.
For season-ticket holders, the money will be credited to next year’s invoice -- unless a refund is specifically requested by December 2. While convenient to accept the credit, it amounts to a potentially massive no-interest loan to the Bills, who will retain the use of the cash for several extra months. (The Bills also will likely receive a large insurance payment for the interruption to the business resulting from the loss of a home game, which when combined with the interest earned on the money retained from season-ticket holders could give the Bills a net financial gain.)
For those who had purchased tickets to only the Jets game, refunds will be provided. According to the Buffalo News, however, the Bills have given the wrong phone number to call in order to obtain a refund.
“Information on the Bills Website instructs ticket holders to call 1-877-228-4357,” writes Tiffany Lankes of the Buffalo News. “But that’s actually the phone number for a domestic violence crisis center in Ohio, which has been receiving a barrage of calls from Bills fans.”
The Bills’ website, as of this posting, is still displaying the wrong number. The correct number to call is 1-877-228-4257. The Bills’ ticket office will reopen on Monday.
